Capability — Management
KPI & Performance Tracking
Define the small number of measures that reflect real performance.
Overview
We define leading and lagging measures by function, then build the tracking that keeps them current without manual assembly.
What this covers
- KPI definition
- Scorecards
- Dashboards
- Data sources
- Review structure
Next step
Capabilities follow the diagnosis, not the other way around.
If growth is increasing pressure instead of creating leverage, the constraint may no longer be demand. It may be operations.