Understand the constraint before changing anything.
A structured assessment of how the organization currently operates, designed to determine where the business is creating unnecessary dependency, risk, inefficiency, and capacity constraint.
Ten domains, examined together rather than in isolation.
Constraints rarely sit in one place. The diagnostic looks across the organization so the findings reflect how the business actually functions.
Leadership & Decision-Making
Where decisions originate, how they move, and what waits.
Organizational Structure
How the company is organized against how it actually operates.
Roles & Accountability
Ownership, expectations, and where responsibility is ambiguous.
Process & Documentation
What is repeatable, what is documented, and what lives in memory.
Technology & Systems
Whether the tool stack supports execution or fragments it.
Client Experience
Consistency of delivery from inquiry through offboarding.
Performance Management
How performance is defined, measured, and addressed.
Operational Visibility
What leadership can see about workload, risk, and execution.
Capacity & Scalability
The organization's ability to absorb growth without strain.
Founder Dependency
How much of the company's function requires one person.
Two measures leadership can act on.
Operational Maturity Score
How reliably the organization executes without escalation, across structure, process, systems, and management.
Founder Dependency Score
How much of the company's decision-making, delivery, and continuity currently requires one person.
Findings, scoring, and a prioritized roadmap.
Engagements begin with a structured operational assessment so recommendations are based on evidence rather than assumptions.
- Executive findings document
- Operational Maturity Score
- Founder Dependency Score
- Prioritized operational roadmap
- Recommendation on the appropriate next engagement
Findings determine whether the organization moves into a design engagement, directly into implementation, or into advisory support.
Begin with an Operational Health Assessment.
Every engagement begins with understanding the organization's current operating environment and determining whether Prima is the appropriate strategic partner.