01 — Assess
Operational Health Assessment
Understand what is happening inside the business before prescribing solutions.
Purpose
Identify operational gaps, bottlenecks, and opportunities for improvement across your people, processes, systems, and service delivery.
Scope of work
- Leadership interviews
- Operational assessment across ten domains
- Workflow and handoff review
- Role, ownership, and accountability review
- Systems and technology review
- Client delivery assessment
- Founder dependency analysis
- Operational maturity scoring
What leadership leaves with
- Executive findings document
- Operational Maturity Score
- Founder Dependency Score
- Prioritized operational roadmap
- Recommendation on the appropriate next engagement
Findings determine whether the organization moves into a design engagement, directly into implementation, or into advisory support.
Next step
Build the infrastructure your next stage requires.
Every engagement begins with understanding the organization's current operating environment and determining whether Prima is the appropriate strategic partner.