02 — Design
Operational Architecture
Design the operating structure the organization needs before major implementation begins.
Purpose
A strategic design engagement. We define how the company should be organized, how work should move, who owns what, and how leadership will see and manage performance — before systems are built or tools are changed.
Scope of work
- Operating model definition
- Organizational structure and role clarity
- Accountability architecture and decision rights
- Workflow architecture across service delivery
- Technology and systems recommendations
- Management rhythms and reporting structure
- KPI structure and performance definitions
- Documentation roadmap
- Client experience architecture
What leadership leaves with
- Documented operating structure
- Accountability and decision-rights map
- KPI and reporting framework
- 90-day implementation roadmap
Design work is intentionally separable: leadership may implement internally, or engage Prima to install the structure.
Next step
Build the infrastructure your next stage requires.
Every engagement begins with understanding the organization's current operating environment and determining whether Prima is the appropriate strategic partner.