01Insight
The cost of an undocumented process
What you lose every time a process lives only in someone's head.
Read insightPrima Insights
Short notes from inside the operations work.
02Insight
Three rhythms every team needs
The minimum cadence of meetings that keeps a small team aligned.
Read insight03Insight
Why founders resist SOPs (and how to get past it)
The mindset shift that makes documentation actually happen.
Read insight04Insight
Capacity is the real growth metric
Revenue is a lagging indicator. Capacity is the leading one.
Read insight05Insight
Most tool problems are workflow problems
A new tool rarely fixes an unclear process.
Read insight06Insight
What 'operations' actually means in a service business
Cutting through the jargon and pointing to the real work.
Read insightNext step
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